The water supply system involved in this contract is the one feeding the major urban centers of the parishes of Hanover, Saint James, Trelawny and Westmoreland (i.e., Negril, Lucea, Montego Bay, Falmouth and Duncans). The area of the contract covers more than one quarter of the Jamaican Island.
This contract‘s main target is the follow-up of the Network Service Improvement Programme with the objective of long-term sustainability of UFW and billable consumption improvements from the previous contract (Contract 1, Phase 1) in the Project Area. In this maintenance contract the consortium managed on-going works to maintain gains made over the two previous years, for a three-year period, in respect with the two targets from Contract 1, Phase 1.

Performance Targets of Contract

• Maintaining NRW to a maximum level of 50% within the project area,
• Sustaining the increase of billable consumption up to 3.4 mgd (million gallons per day)

Description of WMI services

• Monitoring and controlling of the system including the analysis of UFW and billable consumption,
• Identifying and ordering of necessary materials to implement the rehabilitation and repair works,
• Ensuring leak detection and repair campaigns,
• Updating of the customer database and billing system,
• Network investigation and solving of detected problems/anomalies,
• Ensuring customer metering improvement (especially for large users),
• On-going management of information systems improvement, particularly network mapping and asset management information,
• Permanent on-the-job training of the NWC staff,
• Follow-up of the production and consumption data extracted from the Customer Account System.

Key results

Beginning of the project - Phase 1

• Production : 31,3 mgd (142 300 m³ per day)
• Billed consumption : 9,09 mgd (41 300 m³ per day)
• Non Revenue Water : 71%

End of the project - Phase 1

• Production : 28,04 mgd (127 500 m³ per day)
• Billed consumption : 11,87 mgd (54 000 m³ per day)
• Non Revenue Water : 57%

Increase in revenus : 1,9 Millons € per year

Performance year 1 : 92 %

Performance year 2 : 77 %