Commercial Service Improvement of the National Water Commission

Following the contract JWSIP category A, the project is part of an 88-million US dollars contract (category B), leaded by VINCI Construction Grands Projets, in consortium with WMI.

The project consists in the 3 following main activities:

refurbishing the main production and distribution facilities of the NWC in Montego Bay, Lucea and Mathra Brae
replacing primary network in Kingston
increasing the revenue of the NWC including the selective replacement of the utility’s water meters

Project execution dates

from February 2013 to February 2015
Localization

Jamaica
Expertise domains
- Commercial optimization
- Operational assistance
- Technical optimization

Description of the WMI service

Section B – Extension of customer metering initiative

Supply and installation of 18,000 mechanical domestic water meters (including geo-referencing), 1,200 solid state domestic water meters (AMR ready) as part of a 2 phases new technology meters pilot, and 2,500 mechanical class C large water meters (AMR/AMI ready)
Supply only of 22,000 mechanical domestic water meters
Implementation of a new multi-protocol meter reading system in Jamaica compatible with the AMR

Section H – Technical assistance for revenue enhancement and protection component

W.M.I. and NWC were engaged in a co-management arrangement for the reduction of non-revenue water in the western parishes

Commercial activities:
- Regularizing of consumers in several informal settlements
- Monitoring of large customer accounts
- Calculation of non-revenue water
Technical and non-revenue water Improvement co-management activities:
- Design of meter banks
- Rehabilitation of 42 DMAs in selected areas, including monitoring (creation, training and handing over of a monitoring software)
- Leak detection, including by acoustic method and leak repairs
- Pressure management of the distribution network
- Survey of Inactive commercial accounts
- Update of the hydraulic model
- Creation of a DMA and large customers monitoring software
- Supply of materials, equipment, tools and spare parts for repair and operation of the distribution network
- Maintenance of appurtenances
Transfer of knowledge and best practice solutions to NWC personnel, including formal and on-site training on pipe survey, leak detection, leak repairs on large diameter pipeline, installation of meters, customer database, …

Key Results

Section B:
increase billed consumption by 9,000 m3 per day
Section H:
non-revenue water reduction from 75% down to 43% depending on DMA

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